Pop Dialer allows a Microsoft Windows user to dial out from practically any program (including their customer database of choice) or web page without having to manually dial the number on their phone. Additionally, Pop Dialer supports screen “pops” to most Windows applications (including Outlook) for automatic database look-up of customers.
If you are using Pop Dialer with an ESI phone system, in addition to Pop Dialer, each PC must have installed a licensed copy of ESI VIP (for Outlook, SE or VIP 7), or the API for the ESI IP Server 900.